Privacy policy

Last updated: 06/05/2026

1. Introduction

This Privacy Policy explains how Seeker Estates LTD (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website, make a booking, or interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Identification documents (for verification purposes)
  • Payment details (processed securely via third-party providers)

2.2 Booking & Stay Information

  • Reservation details
  • Check-in / check-out times
  • Guest preferences
  • Communication history

2.3 Technical Data

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies)

3. How We Collect Data

We collect data when you:

  • Make a booking through our website or partners
  • Contact us via email, WhatsApp, or phone
  • Use our website
  • Complete ID verification or damage waiver forms
  • Purchase upsells (e.g. early check-in, late check-out)

We may also receive data from third-party platforms such as:

  • Airbnb
  • Booking.com
  • Vrbo

4. How We Use Your Data

We use your personal data to:

  • Process and manage bookings
  • Communicate before, during, and after your stay
  • Provide guest services and support
  • Verify identity and prevent fraud
  • Process payments and refunds
  • Offer upsells (e.g. early check-in, damage waiver)
  • Improve our services and website
  • Comply with legal obligations

5. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity – to fulfil your booking
  • Legal obligation – compliance with UK laws
  • Legitimate interests – improving services and preventing fraud
  • Consent – for marketing communications (where applicable)

6. Sharing Your Data

We may share your data with:

6.1 Service Providers

  • Payment processors
  • Property management systems
  • Cleaning and maintenance teams (limited data only)
  • ID verification and upsell platforms (e.g. ChargeAutomation)

6.2 Authorities

Where required by law, we may disclose data to:

  • Law enforcement
  • Regulatory bodies

6.3 Business Transfers

In case of a business sale or restructuring, your data may be transferred as part of the business assets.

7. Data Retention

We retain your personal data only as long as necessary:

  • Booking data: up to 6 years (for legal/accounting purposes)
  • Communication records: up to 3 years
  • Marketing data: until you withdraw consent

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability

To exercise your rights, contact us at:
📧 corentin@seekerestates.com & reyhan@seekerestates.com

9. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyse website traffic
  • Enable essential website functionality

You can manage or disable cookies through your browser settings.

10. Data Security

We implement appropriate security measures to protect your data, including:

  • Encrypted payment processing
  • Secure servers
  • Restricted access to personal data

However, no system is completely secure, and we cannot guarantee absolute security.

11. International Transfers

Some of our service providers may be located outside the UK.
Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

12. Third-Party Links

Our website may contain links to third-party websites (e.g. booking platforms).
We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or your data:

Seeker Estates LTD
📧 corentin@seekerestates.com & reyhan@seekerestates.com
📍 London, United Kingdom

15. Complaints

If you are not satisfied with how we handle your data, you can lodge a complaint with the: